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RETURNS

We will refund all unused items in their original packaging and with labels still attached within 30 days of receipt of goods. We only accept goods ordered via shop.blaser.de. You have the right to cancel this contract within 30 days without giving any reason. We recommend that you use our cancellation form for this purpose.

Unfortunately, we do not offer exchanges at this time. If you need to exchange any item(s) from your order, you will want to process a normal return for a refund and place a new order for the correct item(s).

You can create a return label yourself in your customer account under your order or use the form down below:

Return shipments

Please log in with your order number and email address to create a return or track the status of an existing return.

If this does not work, you can contact our customer centre directly: 

Phone: +49 75 626 189 471

We will bear the direct costs of returning the goods within Germany - you will be charged the original shipping costs. International returns from outside Germany are have to be paid by the yourself.


REFUND

We will refund any payments we have received from you, excluding delivery charges, immediately and no later than fourteen days after receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. Please allow an extra 2-3 business days for the credit to appear back on your statement.
*Original shipping charges will not be refunded.*

CANCELLATION POLICY

You have the right to cancel this contract within fourteen days without giving information about the reasons.
The right of cancellation is valid for fourteen days from the day on which you, or a third party who is designated by you and who is not the haulage contractor, have taken possession of the goods.
The following provision applies to the case of a contract for several goods, which the consumer has ordered within the framework of a standardized purchase order and which will be delivered separately: the period of cancellation is fourteen days from the day on which you, or a third party who is designated by you and who is not the haulage contractor, have taken possession of the goods.
The following provision applies to the case of a contract about the delivery of goods in several partial consignments or units: the period of cancellation is fourteen days from the day on which you, or a third party who is designated by you and who is not the haulage contractor, have taken possession of the last partial consignment or the last unit.
You must inform us at:

Blaser Group GmbH
Ziegelstadel 1
88316 Isny im Allgäu
Tel.: +49 7562 702-0
E-Mail: store@blaser.de


by means of making a clear declaration in order to exercise your right of cancellation (e.g., a letter that is sent by post, fax or e-mail) about your decision to cancel this contract. You can utilize the specimen copy of the cancellation form that is enclosed for this purpose but this method is not prescribed. It suffices for complying with the time limit for cancellation that you send the notification about exercising the right of cancellation before the time limit for cancellation expires.


Consequences of the cancellation

If you cancel this contract, then we have to refund all of the payments that we have received from you, including the costs of delivery (except for the extra costs that arise from you having chosen a type of delivery other than the most economical standard delivery which was offered by us), immediately or fourteen days at the latest from the day on which we received the notification about your cancellation of this contract. We will utilize the same means of payment for this repayment that you have used with the original transaction, unless something else has been agreed with your expressly; you will not be charged because of this repayment in any case. We can refuse to make the repayment until we have received the goods back again or until you have provided the proof that you sent the goods back, according to which is the earlier point in time.

You have to send the goods back or hand them over immediately or in any case within fourteen days at the latest from the day on which you informed us about the cancellation of this contract. The time limit will be complied with if you sent the goods before the time limit of fourteen days expires.

You bear the direct costs of returning the goods. The following provision applies to the case that the goods cannot be sent back normally by post on account of their quality: you bear the direct costs of returning the goods. The costs are estimated to be about € 300 maximum in the case of a return within the Federal Republic of Germany or about € 600 maximum in the case of a return from Austria or Switzerland.

You must only pay for any lost value of the goods if this lost value is attributable to your handling of the goods in a way that was unnecessary for checking their quality, specific characteristics and functionality


Non-existence or expiry of the right of cancellation

(1) A right of cancellation does not exist in the following contracts.
Contracts for supplying goods that are not prefabricated and for which an individual choice or specification by the consumer is decisive for manufacturing them, or which are clearly tailored to suit the consumer’s personal requirements.
Contracts for supplying goods that can perish quickly or that have a sell-by date (i.e., shelf life) which would be exceeded quickly.
Contracts for supplying alcoholic drinks, the price of which has been agreed when concluding the contract but which can only be delivered 30 days at the earliest after concluding the contract and their current value depends upon market fluctuations on which the businessman does not have any influence.
Contracts for supplying newspapers, magazines or illustrated literature. except for subscription agreements.


(2) An originally existing right of cancellation expires in the case of the respectively stated contracts and subject to the following prerequisites.
Contracts for supplying sealed goods that are unsuitable for return due to protecting health or hygiene, if their seals have been removed after the delivery.
Contracts for supplying goods if these goods have been inseparably mixed with other goods on account of their quality after the delivery.
Contracts for supplying audio or video recordings or computer software in a sealed package, if the seal has been removed after the delivery.
Revocation of the use of personal data for electronic promotional emails
If you do not wish to receive an electronic newsletter, you can inform us of your decision at any time by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) via one of the channels (Blaser Group GmbH, Ziegelstadel 1, 88316 Isny (Allgäu), Tel.: +49 (0) 7562 702 - 100; Fax: +49 (0) 7562 702 271.


Enclosure:

Specimen copy of the cancellation form
(If your want to cancel the contract, then please complete this form and send it back to us)

Blaser Group GmbH
Ziegelstadel 1
88316 Isny im Allgäu
Tel.: +49 7562 702-0


I / We (*) herewith cancel the contract that was concluded by me / us (*) about buying the following goods (*) / providing the following service (*)

Ordered on (*) / Received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in the case that the notification is given on paper)

Date

__________

(*) Delete where inapplicable.